IronTech Triage™
With our highly qualified and experienced team of IT professionals, we provide
comprehensive, secure and reliable support that fits your needs. We strive to ensure a fast
resolution to any technical issues, so you can focus on other important things in your day-to-day operations.
Example: The server is down and there is a complete loss of network connectivity. Malware event with laterally moving virus - Emotet/Trickbot.
Example: A switch failure causes one side of a facility to no longer be able to connect to the network. A ransomware event that is impacting only a few individual workstations.
Example: Users having issues remembering their passwords after a mandatory reset. A pop-up website hijack that limits a person’s ability to get online.
Example: A local printer someone uses to print on their assigned desk. The user still retains access to network printers in a shared print location.
Most Service Level Agreements (SLAs), which are contractual commitments defining expected response and service performance metrics, measure response time — not resolution quality or business impact.
At Kirkham IronTech, we focus on operational triage and rapid remediation instead of simply checking SLA boxes. A printer issue and a ransomware event shouldn’t receive the same level of urgency, and our service is designed around that reality.
That’s why we use the IronTech Triage™: prioritizing issues based on organizational impact, security risk, and operational disruption — not arbitrary ticket timers.